1. 14-day guarantee
If PokerDataOS is not right for you, we refund the full amount of any charge (first purchase or renewal, monthly or yearly) if you ask within 14 days of that charge. You do not need to give a reason.
2. How to request it
Email billing@pokerdataos.com from your account email with the plan and the date of the charge. If you paid by card, you can also request it from Paddle using the link in your receipt.
3. Card payments (Paddle)
Paddle.com is the Merchant of Record for card payments and refunds to the original payment method. We process it within 5 business days; your bank may take a few more days to show it.
4. USDT payments
USDT (TRC20) payments are refunded in USDT to the TRC20 address you give us, for the amount received minus the network fee of the transfer. We process it within 5 business days.
5. After 14 days
After 14 days from the charge we do not give partial refunds for the current period, but you can cancel renewal at any time and keep access until the end of the paid period.
6. Effect of a refund
When a charge is refunded, the related plan is deactivated. Your data and hand histories stay in your account.
7. Contact
Payments and billing: billing@pokerdataos.com.